Calliope addresses one of the biggest challenges faced by Japanese call centers.
By automating the process of scheduling and allocating calls to agents, Calliope saves time and improves overall productivity. Agents have access to relevant, summarized information, enabling more informed and targeted calls. Its integration with Amazon Connect opens doors to AI capabilities like transcription and summarization, future-proofing your call center operations.
Automated Outbound Campaigns
Supports outbound campaigns, such as student recruitment, by providing agents with relevant information for well-informed, targeted calls.
Inbound Call Support
Seamlessly routes inbound calls to the appropriate agent, improving customer experience.
AI Integration
Built on Amazon Connect, Calliope integrates with AI for transcription, summarization, and more, future-proofing your call center.
Call Prioritization
Automatically prioritizes calls based on history, increasing agent productivity and maximizing efficiency.
3X Elevated Call Rate
Achieve a 3X higher call rate compared to traditional methods, significantly boosting agent performance.
Performance Monitoring
Track outbound campaign progress and agent performance metrics in real time for better management.