Superior customer experience by visualizing gym availability.
We developed technology to visualize the gym availability for Anytime Fitness Japan, a leading global fitness company. Customers can use the service to check gym occupancy in near real-time, thus avoiding potential gym congestion and securing their favorite training equipment. Our mission was to improve the customer experience while also achieving operational efficiency.
Image Recognition
Customer Experience
Gym Availability
Using Human-centered Innovation to offer a better Customer Experience
In the fitness business, the optimal profit model is attained by offering the best possible customer experience while ensuring high safety standards, and streamlining operations.
By taking a “Design Thinking” approach we were able to understand the essential unmet needs of customers & curate a superior customer experience.
Streaming gym CCTV digital data to the Cloud, we were able to apply AI human detection & tracking technology to visualize actions of interest. One such service offering was a gym occupancy display available to Customers on the go.
The technology optimally bridging the needs of both gym users and gym operators
Gym Users
By being able to view the gym availability anywhere on the go, users can avoid busy hours (especially helpful during the pandemic), and visit during less congested hours to secure their preferred training equipments.
Gym Operator
The digital monitoring services are fully automated, offering improved safety, a better experience and streamlined business operations.
AI-Powered surveillance technology, anytime, anywhere
Our technology supports both existing analog or digital devices. There is no need for additional investment in new camera devices, if you're using analog cameras then we can strategically introduce Axis analog to digital encoders.
Live View
We use our proprietary video streaming technology solution called KVstreamer to reliably and securely send digital streams to the Cloud, where our AI-powered image processing platform translates images into business intelligence.
KVstreamer
Customers can view the gym availability digitally anytime, anywhere. This function can also attract new users to become members of your gym.
View real-time availabilityBroadcast on a National TV Programme
Our project was introduced as an effective and pioneering DX effort during the pandemic on the nation-wide business TV program “World Business Satellite”.
Commoditizing the monitoring technology
Packaged Product
With the success of our project, packaging the technology and establishing an optimal model that combines effective performance with low cost installation is our next milestone.
Installation to More Gyms
As other branches within Anytime Fitness demand installation of our monitoring technology, we will deploy further at low cost across more branches.
Your Preferred Partner
in the Digital Space
Let us harness digital to grow your business
